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Last Updated: Jan. 2025

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Introduction

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Welcome to emPRESS elixirs! By using our website, mobile application, or any other related service, you agree to these Terms and Conditions. If you do not agree with these terms, please refrain from using our services. We reserve the right to update or change these terms at any time, so please review them regularly.

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General Information

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emPRESS elixirs is an online platform that sells cold pressed juice, sea moss gel, and related products. Our website provides a convenient way for you to browse, order, and have our products delivered directly to your door. By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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Ordering & Payment

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  • Placing an Order: You may place an order by visiting our website or using our mobile app. Once an order is placed, you will receive an order confirmation email. This email only confirms that we have received your order, not that the order has been accepted.

  • Payment: We accept payments through credit/debit cards, PayPal, and other payment methods provided during the checkout process. Payment must be made in full before the order is processed.

  • Pricing: All prices are listed in U.S. dollars and are subject to change without prior notice. Any applicable taxes or shipping fees will be added to the total cost at checkout.

  • Order Accuracy: It is your responsibility to ensure that the details provided for your order (including delivery address and contact information) are accurate

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Delivery & Shipping

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  • Shipping Areas: We offer delivery to specific regions, which will be indicated during checkout. Please verify if your location is eligible for delivery before placing your order.

  • Shipping Time: While we aim to fulfill orders as quickly as possible, delivery times may vary depending on your location and the availability of products. Typically, deliveries will be made within 2-5 business days.

  • Shipping Charges: Shipping charges are calculated at checkout based on your location and the delivery method you choose.

  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

  • Delays & Issues: We are not responsible for delays caused by third-party couriers, weather conditions, or other external factors. If you experience an issue with your delivery, please contact our customer service team.

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Returns & Refunds

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  • Returns: Due to the perishable nature of our products, we do not accept returns or exchanges once the product has been delivered or picked up.

  • Refunds: If you receive a defective or incorrect product, please contact us within 48 hrs. of delivery. We may offer a refund, replacement, or store credit depending on the circumstances.

  • Order Cancellations: If your order has not been processed or dispatched, you may cancel it. Once your order has been processed or shipped, cancellations are not possible.

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Allergens & Dietary Restrictions

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  • Allergen Information: Our products may contain common allergens, including but not limited to nuts, dairy, gluten, soy, and fruits. If you have any allergies or dietary restrictions, please read the product descriptions carefully and contact us if you have any questions about ingredients.

  • Custom Orders: We may be able to accommodate certain dietary preferences or restrictions. Please contact us before placing an order if you require a custom order.

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Customer Accounts

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  • Account Registration: You may create an account on our website to manage orders, track delivery, and store payment information. You are responsible for maintaining the confidentiality of your account and password.

  • Account Use: You agree to use your account in accordance with applicable laws and not engage in any fraudulent activity. Any unauthorized use of your account should be reported to us immediately.

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Limitation of Liability

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  • Health & Safety: By purchasing our products, you acknowledge that you are consuming fresh juices and sea moss gel, and you accept full responsibility for any health-related issues arising from your consumption. Always consult a doctor if you have specific health concerns.

  • Liability: We are not liable for any indirect, incidental, or consequential damages resulting from the use or consumption of our products, including allergic reactions, dietary issues, or health problems.

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Privacy Policy

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  • Personal Information: We are committed to protecting your privacy. Your personal information will only be used in accordance with our Privacy Policy, which outlines how we collect, store, and use your data.

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Intellectual Property

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  • All content on our website, including but not limited to text, images, product names, logos, and designs, are the property of emPRESS elixirs or its licensors. You may not use, reproduce, or distribute this content without our explicit permission.

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Modifications to Terms & Services

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  • Changes to Terms: We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the updated date. Your continued use of our services after any changes will constitute your acceptance of the new terms.

  • Service Modifications: We may modify or discontinue certain aspects of our service at our discretion. If we make significant changes to our services, we will notify you where applicable.

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Governing Law

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  • These Terms & Conditions are governed by and construed in accordance with the laws of Virginia, USA. Any disputes arising from these terms will be resolved through arbitration or in the courts of Virginia.

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Contact Information

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If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

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