Shipping Policy
At emPRESS elixirs, we strive to provide fast, reliable, and efficient shipping services to ensure that your juices arrive fresh and on time. Please review our shipping policy to better understand the terms of delivery.
Shipping Locations
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Domestic Shipping: We currently offer shipping within the United States. Please check our website during checkout to confirm if we ship to your specific location.
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International Shipping: At this time, we do not offer international shipping, but we hope to expand our service areas in the future.
Shipping Times
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Processing Time: Orders are processed every Wednesday and shipped every Saturday.
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Delivery Time: Delivery times vary based on your location and the shipping method selected at checkout. Typically, you can expect to receive your order within 2-5 business days from the dispatch date.
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For perishable products, we aim to ensure your order arrives as quickly as possible to maintain product freshness.
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Shipping Methods and Costs
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Shipping Options: We offer a range of shipping methods, including standard and expedited shipping. Shipping rates will be calculated at checkout based on your location and chosen shipping method.
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Free Shipping: We offer free standard shipping on orders over $50.00 within our delivery area.
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Expedited Shipping: Expedited shipping is available for an additional fee. Please select the desired shipping option at checkout to view the pricing.
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Shipping Fees: Shipping costs are calculated based on the weight, volume, and destination of the order. The total shipping cost will be displayed at checkout before payment.
Packaging
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Packaging for Freshness: We take extra care in packaging to ensure your juices arrive fresh. All juices are packed frozen in insulated bags and containers with ice packs to maintain their temperature during transit.
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Eco-Friendly Packaging: We strive to use eco-friendly materials where possible to minimize our environmental impact.
Order Tracking
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Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress.
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Tracking Delays: While we make every effort to ensure timely delivery, tracking information may experience occasional delays due to external factors like weather, holidays, or third-party shipping carrier issues.
Delivery Delays
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Possible Delays: While we aim to deliver your products promptly, delays can sometimes occur due to factors outside of our control (e.g., weather, postal delays, or courier issues). We appreciate your understanding in such cases.
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Impact on Freshness: We are committed to delivering your order fresh, but in the event of unexpected delays, we cannot guarantee that juices will remain at optimal freshness beyond 72 hours of shipping. If you have any concerns about your delivery, please contact us immediately.
Delivery Issues
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Missing or Lost Packages: If your order does not arrive within the expected timeframe, or if it is lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to locate the package or arrange for a replacement.
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Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for delays or delivery failures due to incorrect or incomplete address information.
Return Policy for Shipping Issues
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Perishable Nature of Products: Due to the perishable nature of our products, we cannot accept returns for any juice or beverage that has been shipped to you. However, if your order arrives damaged, incorrect, or compromised in any way, please contact our customer service team within 48 hrs. of receiving your delivery.
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Refunds or Replacements: In the event of a shipping issue, we may offer a refund, replacement, or store credit depending on the situation.
Delivery to P.O. Boxes
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We do not ship to P.O. Boxes. Please provide a physical address for your order to ensure timely delivery.
Contact Us
If you have any questions or concerns about our shipping policy or your order, please do not hesitate to reach out to our customer service team using the contact information below:
